Last updated: 1st July 2025

At Bare Willow Skin Clinic, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR).

By using our website, booking a treatment, or communicating with us, you agree to the practices described below.

1. Who We Are

Bare Willow Skin Clinic is an advanced skincare clinic based in Burbage, Leicestershire, offering professional treatments including microneedling, facials, chemical peels, and dermaplaning.

Email: hello@barewillow.co.uk

2. What Information We Collect

We may collect the following personal data when you:

• Book a consultation or treatment via Fresha.

• Complete a client consultation or consent form.

• Contact us via our website or email.

• Purchase a gift card or product.

• Follow or message us on social media.

This may include:

• Full name

• Email address

• Phone number

• Address (if applicable)

• Date of birth

• Skin and medical history

• Payment information (handled securely via third-party processors)

3. How We Use Your Information

We collect and process your information to:

• Provide safe, personalised skincare treatments

• Maintain accurate treatment and consultation records

• Manage bookings, deposits, and client communication

• Send appointment confirmations and reminders

• Process gift card and product orders

• Respond to enquiries or feedback

• Meet legal or insurance obligations

We do not use your data for unsolicited marketing or sell your information to third parties.

4. Booking, Records & Client Data (Fresha)

We use Fresha as our main system for:

• Booking and scheduling appointments

• Storing client consultation forms and medical history

• Recording treatment notes

• Processing deposits and payments

• Sending appointment reminders and confirmations

Fresha acts as a data processor on our behalf and is fully GDPR-compliant. Your data is securely stored within their platform and is only accessible to authorised Bare Willow personnel.

You can view Fresha’s privacy policy here:
https://www.fresha.com/privacy

5. Data Storage & Security

• Your data is stored securely using password-protected systems and encrypted platforms where applicable.

• Only authorised personnel have access to your information.

• We retain client records for a minimum of 7 years to comply with insurance and regulatory guidelines.

6. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate data

• Request deletion of your data (where legally permitted)

• Object to or restrict how we process your data

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at hello@barewillowskinclinic.co.uk.

7. Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience and track anonymous usage data (e.g., via Google Analytics). You can manage cookie preferences in your browser settings.

8. Third Parties

We only share your data with third parties where required to deliver our services (e.g. Fresha, payment providers), or where legally required.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in the law or our services. The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about how we handle your data, please get in touch:

Bare Willow Skin Clinic
Email: hello@barewillowskinclinic.co.uk
Location: Burbage, Leicestershire